OUR VALUES

Our values guide our behavior, and collectively, our behaviors determine how we are perceived as a company. Living these values and demonstrating the underlying behaviors that support them are critical to our company.

We act with integrity and communicate honestly and openly:

  • Deal with people and issues openly, directly and respectfully
  • Take actions that are consistent with words
  • Do the right thing even if unpopular or risky
  • Foster a climate of trust and openness between people
  • Openly give, invite, and receive coaching and feedback

We are passionate about meeting our customers’ needs and delivering for our shareholders:

  • Demonstrate a passion for understanding and meeting the needs of our customers and shareholders
  • Take active responsibility for the quality of service we provide to customers and others
  • Are open to change and readily implement better ways of doing things
  • Have high performance expectations and a mindset of excellence
  • Are innovative in identifying new opportunities and approaches for our customers and ourselves

We are accountable for all of our own actions: these include safety, protecting the environment, and supporting our communities:

  • Maintain an absolute commitment to safety for ourselves and others
  • Take accountability for actions, decisions, and results vs. blaming
  • Demonstrate through actions a commitment to the well-being of the community and the environment
  • Can be counted on to deliver and meet goals and objectives
  • Have a "can do" attitude and bias for action

We work together as a team and are committed to excellence and innovation:

  • Take ownership of team goals and are accountable for own part in the process
  • Promote teamwork among groups; discourage "we vs. they" thinking
  • Listen to input from teammates to reach the best solution
  • Hold ourselves and others accountable for results
  • Work to create partnerships and to collaborate across functions

We respect each other and celebrate our diversity:

  • Treat fellow employees and customers with respect
  • Appreciate and value each other and our diverse backgrounds and life experiences
  • Actively seek to understand and include others regardless of differences
  • Effectively collaborate as a member of a diverse team; seek out diversity of thought

 

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